FAQ

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Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping may take 2-5 business days.

International shipping may take 5-10 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Shipping rates can vary depending on your region and are calculated at checkout.

Yes, we offer free shipping for all USA orders over $200.

Yes, we ship our products all over the globe—rates are available at checkout.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

We're happy to offer a refund or exchange within 30 days of purchase. To qualify, and for hygienic reasons, the tamper-proof seal must be unbroken, and the product must be in its original condition, including all of its original packaging.

Before you make a return, please note:

  1. Shipping fees (the amount you originally paid) are non-refundable.
  2. You are responsible for the cost of return shipping.

If your order qualified for free shipping, the cost we incurred for shipping and return shipping will be deducted from the refund amount. After we receive and inspect your return, we will issue a refund to your original method of payment. 

Email your order number and reason for return to help@grownmanshave.co

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

If your order qualified for free shipping, the cost we incurred for shipping and return shipping will be deducted from the refund amount. After we receive and inspect your return, we will issue a refund to your original method of payment. 

Easy Returns

Returns made within 30 days are eligible for a refund, provided they comply with our return policy

Free Shipping

All USA orders over $200

Email Support

For questions or inquiries, email us at help@grownmanshave.com